How do I return?
RETURNS
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1
Repack your items.
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2
Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
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3
Select your preferred return option (Print returns label at home or in store options).
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4
Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
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5
Keep an eye on your return tracking. You'll get an email once we receive your returned item.
When returning a parcel please follow the process below.
You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
You've got 28 days to send something back to us from the day you receive it. For faulty goods, you’ve got up to 28 days to send something back to us from the day you receive it. Unfortunately, we do not refund International returns postage and shipping charges within your territory, except for faulty goods or where you cancel an order in accordance with clause 8.1 of our Terms and Conditions here.
Good to know...
We've gone paperless! You'll no longer receive a delivery note in your parcel.
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place.
