Accept & Close
40% off Everything!
Shop Now >
40% Off Menswear!*
Boohoo / we / our means boohoo.com UK Limited. We are a limited company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61.
Our e-gift cards are managed by Jigsaw Business Solutions Ltd (which is a limited company incorporated in England and Wales under company number 08663917) (Jigsaw). We may use Jigsaw and other third parties to perform any or all of our responsibilities relating to your e-gift card.
You / your means only the person who has purchased the e-gift card from us. If you nominate another person to receive and use your e-gift card, you are authorising that person to use your e-gift card and any balance on your e-gift card.
Please note that e-gift cards are not regulated as payment instruments under the Payment Services Regulations 2017 and amounts on them are not electronic money under the Electronic Money Regulations 2011. Accordingly, rights and protections under those regulations do not apply and the Financial Conduct Authority does not supervise this service or the e-gift cards.
PURCHASING AN E-GIFT CARD
You can purchase an e-gift card online at boohoogiftcards.com in the UK only. You can purchase up to five e-gift cards in any one transaction. E-gift cards cannot be purchased in conjunction with any other items on boohoo.com in the same transaction.
E-gift cards may be purchased and activated for a minimum value of £5 and a maximum value of £500. E-gift cards are only available in GBP. Payment for e-gift cards is accepted by debit card, credit card and PayPal. You cannot purchase an e-gift card using another e-gift card.
Payment on boohoogiftcards.com will be taken by a third party company, Stripe and will show on your bank statement as “Boohoo Gift Cards”.
Once your order has been approved by us and your payment to us has cleared for the full purchase value of your e-gift card, your e-gift card will be delivered to the email address you nominate for delivery when completing your order. The email address you nominate for delivery should be yours or the person you have nominated to receive and use your e-gift card.
Your e-gift card will not be delivered until your payment to us has cleared for the full purchase value of your e-gift card.
Provided your payment has cleared, your e-gift card will be delivered to your nominated email address on the specific date you nominate for delivery when placing your order. The specific delivery date you nominate for delivery when placing your order must be within 2 months of the date of your order. If your payment has not cleared by the specific date you nominate for delivery, your e-gift card will be delivered after your payment has cleared.
If you do not nominate a specific date for delivery when placing your order, your e-gift card will be delivered to your nominated email address on the date of your order, provided your payment has cleared. If your payment has not cleared on the date of your order, your e-gift card will be delivered after your payment has cleared.
Boohoo do not accept responsibility for any losses resulting from any e-gift card being delivered to an incorrect email address due to errors made by you within your order. You must therefore take extra care when entering details in your order.
REDEEMING AN E-GIFT CARD
To use any amount on your e-gift card, the user will be required to enter the 8-digit PIN which can be found on the delivery email which is sent to you (or the person you have nominated to receive and use your e-gift card) with your e-gift card. Up to five e-gift cards can be used in any one transaction.
If the entire amount on your e-gift card has not been spent, the remaining balance will be updated after every transaction and will remain on your e-gift card to use.
The amount on your e-gift card can be used towards the purchase amount of items that are priced higher than the balance of your e-gift card, provided that you or the user making the transaction also pay the difference for such items using one of our prescribed payment methods.
Your e-gift card is valid for 24 months from the day of activation. The day of activation is the date on which the e-gift card is actually delivered to your nominated email address.
Your e-gift card cannot be redeemed or used once it has expired.
Your e-gift card balance can be checked online here
RETURNING ITEMS PURCHASED WITH AN E-GIFT CARD
If you or the person you have nominated to receive and use your e-gift card have purchased items with an e-gift card but then subsequently return the items and are entitled to a refund for them in accordance with our general website Terms and Conditions, any money owing by us for the refund will be added to the remaining balance on the e-gift card (for any purchase amount originally taken from your e-gift card) or refunded to the other prescribed payment method used to pay us (for any purchase amount originally taken from another prescribed payment method other than the e-gift card).
CORRUPTED, DELETED OR USED E-GIFT CARDS
Boohoo shall not be responsible if an e-gift card is corrupted, deleted or used without permission. We reserve the right to refuse to accept an e-gift card which we deem to have been duplicated, or otherwise suspect has been affected by fraud.
We cannot be held responsible for e-gift cards that cannot be delivered due to the recipient’s spam filters, firewalls, capacity of the mailbox, and any other factors outside our control.
You have the right to cancel your e-gift card within 14 days of it being received at your nominated email address for delivery provided that you give Boohoo formal written notice of your intention to cancel by contacting our customer services team at: firstname.lastname@example.org. If you decide to exercise your cancellation right, Boohoo will refund the amount of your e-gift card to the original payment method used to purchase the e-gift card within 30 days of our customer services team receiving your written notice of cancellation.
E-gift cards and their balance cannot be returned or refunded, in whole or in part, except in accordance with your statutory legal rights. E-gift cards and their balance cannot be exchanged for cash or transferred for any value by you or anyone else other than for purchasing items from boohoo.com in the UK only.
We reserve the right to cancel any order for your e-gift card and refund any monies you have paid to us if we discover any pricing or other errors in relation to the order prior to the time of dispatch. We will contact you in these circumstances and will give you the opportunity to place a new order. Your refund will be processed within 5 working days.
We also reserve the right to terminate your order for your e-gift card if we believe you have breached any of these Terms and Conditions or if we suspect fraudulent activity. If we terminate your order we will refund the sums you have paid to us within 5 working days, less any costs directly incurred by us as a consequence of your breach of these Terms and Conditions.
We reserve the right to change or add to these Terms and Conditions for security, legal or regulatory requirements. We will give you at least one month’s notice of any such changes or additions.
If you require further information about our Terms and Condition, or your use of your e-gift card, please contact a member of our customer services team at: email@example.com