1. OUR RETURNS POLICY
Your non-faulty must be returned within 28 days of receipt of the goods.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
• Items must be returned within 28 days of receipt.
• Items must be unworn and unwashed.
• Pierced jewellery cannot be returned for health and hygiene reasons.
• Underwear and swimwear can only be returned if the hygiene seal has not been removed.
• Beauty products and accessories cannot be returned for hygiene reasons.
• Shoes must be tried on indoors.
• Items must have all tags attached.
2. FAULTY GOODS
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.
Defective items can be returned after 14 days of a defect being discovered but in any case no longer than 28 days of receipt and will be refunded in accordance with this policy subject to provision of evidence of the defect immediately upon discovery, such as images and compliance with the instructions for use. You have the option to ask for a replacement of a defective item and replacement in this case will be subject to stock availability and price adjustment.
Please not that we are unable to refund cash for customers who pay using the cash on delivery option, you will get store credit as a refund.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
- -Your name
- -Order number
- -Product name and code
- -Picture of the fault
- -Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
3. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
We've extended our returns period so that all orders placed from 4th November can be returned until 20th January 2021. *Subject to our returns policy
How do I return?
Repack your items.
Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
Select your preferred return option (Print returns label at home or in store options).
Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
Keep an eye on your return tracking. You'll get an email once we receive your returned item.
When returning a parcel please follow the process below.
You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
You've got 28 days to send something back to us from the day you receive it. For faulty goods, you’ve got up to 28 days to send something back to us from the day you receive it. Unfortunately, we do not refund International returns postage and shipping charges within your territory, except for faulty goods or where you cancel an order in accordance with clause 8.1 of our Terms and Conditions here.
Good to know...
We've gone paperless! You'll no longer receive a delivery note in your parcel.
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place.
5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account.
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.